GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 53 20 20

Experience great Call Handling first
hand... just dial: 01604 53 20 20.

Award Winning Call Handling and Appointment Management for Salons

You look after your clients, whilst we handle the calls

Money back guarantee

When You Need More Than a Human Answering Machine

The Appointment Booking and Diary Management offered by The Salon Genie provides you with experienced receptionists who, between them, book hundreds of appointments every day so are used to guiding callers to the most convenient appointment.

Your salon diary is the single most important element when it comes to your salon profits. So it is important that it is managed effectively to maximise the appointment times.

Salons that use our services report:

  • Reductions in the number of gaps between appointments
  • Increase in profits as the diary is fuller
  • Ability to schedule stylists and technicians to clients rather than keeping someone available to answer the phone

How it works

Nice Things Our Customers Say About Us:

A Brilliant Attitude; Whatever I Ask Of Them They Have A Go

I like the fact that they always just say yes and crack on.  They've got a brilliant attitude; Whatever I ask of them they have a go.  They're always available which is another thing I really value.  We've been using them since May 2017.  I think there's two main benefits:

1) My staff are much less stressed. Being a beauty salon, it used to be the case that when the phone range and they were in treatment, it was stressful, because you could hear the phone ringing and not be able to get to it.  If they were busy, they'd get to their lunch break and have calls to return meaning they'd get a shorter break, so the working stress has dropped dramatically. 

2) We're able to fill our diaries more effectively.  We're not missing calls so we're not missing bookings, so I feel we're not losing business that we probably did before. 


I recommend The Office Genie regularly


Harriet Hurrell

Heaven At No 7

A Glowing Example

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie and The Salon Genie are glowing examples of Brand Ambassadorship on the frontline! I trust the genies wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

M Cross

First Impression Training

Absolute Legends

I just wanted to say a huge massive thank you for everything you’ve done for us over the past few days. I know it’s been a bit stressful, but you lovely lot have dealt with it like absolute legends, so I just wanted to say thanks and we all really appreciate it.


I mean every bit of it.  I know in our industry especially, a Thank you goes a long way.  We love having you lot as part of our emergency team, and I don't feel like we could do it without you!

Amy Lewis

Mooeys Ltd & Mooeys Franchise Ltd

Absolute solution to what I needed


Labs Clinic

Absolutely Fantastic

If you take any kind of bookings, the genies are absolutely fantastic. They can take all your bookings and pop it straight on to your diary. The works done for you, so you can give your clients in the salon 100% focus without missing any customers.

S Aherne

Shwe Tan

Discreet and Confidential Receptionist Service

The Salon Genie is my main receptionist. They answer the phone and book appointments. Our clients travel from around the country to our clinics in Northamptonshire and Leicestershire. What I love most about The Salon Genie's service is that it's discreet and confidential service. Some of our clients might feel self-conscious or embarrassed about getting treatments, but the Genies are always considerate and put everyone at ease right from the first ring. 


Aesthetic Clinic

Everything you need and more

The Salon Genies are amazing ... so professional and helpful. They are everything you need and more. Took so much work off our girls in salon.  Highly recommend.

Catherine Prestidge

Prestidge Beauty

Huge Asset to our Business

A huge asset to our business as we cannot always answer our phone when we are in treatment. Friendly and bubbly and they certainly know what there doing. Think ahead of your competitors as lots of people don't want to leave a voice msg so by someone answering in a professional manner it says to them that you care.

Adele Sweet

Madame Wax

Integral part of our clinic

We have been clients of The Office Genie for over 12 years and are delighted with their consistently efficient professional service. They have become an integral part of our aesthetic clinic as it has expanded and have never failed to change and grow along with us. Our own clients frequently tell us how pleasant our Genies are, which; as many times they are our first point of contact, is essential to the success of our company.

M Smith


Such an Obvious Choice

When we used voicemail or a call centre it inconvenienced our clients as we had to call them back. Using this service, a trained stylist has an extra three days a week instead of being "the receptionist". The genies know everything they need to know. When we changed our appointment software, they learned the new system within 24 hours!

Like most salons, we were just not able to get to every call. Using The Salon Genie to book our appointments when they answer the phone was such an obvious choice. The Genies have now become part of our team. 




Boutique Hair Salon

Book a call with Lesley to find out more...

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Lesley Evans

Lesley Evans

Business Development Genie

An Award

SME Business Award Winner 2019 2018 Best in Secretarial Support Top one percent EC Trusted Supplier EC Best Business Enabler Finalist 2019 National Business Women Award 2018 Finalist SME Northants Business Award 2018 Runner Up BB Women Awards Finalist 2018 BB Women Awards Best Business Service Winner 2017