Experience great Call Handling first hand... just dial: 01604 53 20 20

Experience great Call Handling first
hand... just dial: 01604 53 20 20

Appointment Booking and Diary Handling for Salon Owners

Your own dedicated Salon Genies will manage your diary, book appointments for you and handle your calls as if they were in your salon.


What you get
Call answering service

Meet Your Salon Genies

Jo

Jo

Client Experience Genie

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Emily

Emily

Client Experience Genie

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Sazza

Sazza

Client Experience Genie

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Mo

Mo

Client Experience Genie

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Georgia

Georgia

Client Experience Genie

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Fiona

Fiona

Client Experience Genie

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Megan

Megan

 

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Lesley

Lesley

Business Development Genie

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Sarah

Sarah

Operations Genie

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Penny

Penny

PA Genie

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Adam

Adam

Dream Alchemist Genie

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Jacqui

Jacqui

Chief Genie

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As a Salon Genie Appointment Booking customer, you’ll benefit from:

  • A specialised  Salon Genie (trained on your business and knows you and your team well) will always be available to answer your calls
  • Your digital diary being managed and your appointments added for you
  • A choice of hours, 8.30am - 5.30pm, extended to 8pm or 24/7
  • A service that pays for itself by freeing you up and making sure you never miss an enquiry
  • Extending your team without the additional headcount
  • Keeping your existing phone numbers
  • Forwarding of your calls and messages to you to handle when it’s convenient
  • Receiving an immediate email for each message taken
  • Maintainence of your records on our bespoke 'Insight' call handling system
  • Someone who converts your sales enquiries
  • A team who ensure your business never misses a thing
  • A Genie who acts as a professional extension to your team
  • Receiving an end of day report each day


  • Your Salon Genie is there to answer your calls manage your diary and add your appointments.
  • With your genie's knowledge of your business and innate telephone manner they’ll impress your caller and make sure the call is actioned appropriately.
  • All conversations are recorded and you’ll receive a quick note from each conversation to bring you up to speed and allow you to follow up.
  • We know you’ll love our service, so try it free.
 

Frequently asked questions

How do you know the call is for my business?

You are given a divert number that is unique to your business, we call this “Your Genie Divert Number”. All calls received on your Genie line will make our screen pop with your company details and give the team all the information we gathered at your discovery call, including your company greeting.

Will all of my calls be answered by Office Genie?

All calls between 8:30 and 17:30 on weekdays are answered by your genies. This can be extended to 20:00 weekdays and 9:00 to 17:00 on Suturdays. If you required 24/7 call answering your calls will be diverted to our partners in New Zealand who cover 'out of hours' support

Is a log kept of all of my past calls?

Yes, we keep a log of all your calls and you'll receive a daily report of your calls too.

How will the genies know what to say?

We train with our clients in a variety of ways. Some send us pages of notes that we discuss, ask questions about that share that info with the team. Other clients have sent us training manuals/how to videos or even booked time to come and work directly with a couple of the team.

Can I turn it on and off when I need it?

Yes, you can let us know when you're available to take cals and when you'd prefer us to handle them and let you know that we've takena call

How does out of hours answering work?

If you have a requirement for support after 8pm weekday, 5pm Saturdays and Sundays, we partner with a team in New Zealand who can action your calls. We partner with this team as it means that no-one half asleep is answering, all bleary eyed, as its daytime in New Zealand so they are all upbeat and bushy tailed 😊

What you get

  Booking Genie
Diary Management / Appt Booking - various systems  
Personalised Greeting  
No charge for unwanted sales calls if you're TPS registered  
All messages emailed immediately  
Daily report inc. summary of all calls emailed with month to date usage  
Calls actioned according to your availability  
Coverage Mon - Fri 8.30 - 5.30  
Detailed messages  
Flexible contract lengths  
Personalised Voicemail to Email  
VIP caller recognition  
Bespoke Information Captured  
Overnight messages managed  
FAQs answered  
Directions given / lost callers assisted  
Taking online payments  
Unlimited 'call answering script' updates  
Outbound Customer Service calls  
Fax to Email  
Call Pathing (transferring calls)  
Customer correspondence actioned Optional Extra
Live call handling Mon- Fri 5.30pm - 8.00pm and Sat 9.00am - 5.00pm Optional @ Just £25/month
24/7 Live call handling Optional Extra
   
Core service cost/month £128
Included calls 60 Minutes
Additional call costs £1.50/min

A Glowing Example

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie are a glowing example of Brand Ambassadorship on the frontline! I trust The Office Genie wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

M Cross

First Impression Training

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