Experience great Call Handling first hand... just dial: 01604 532103

Experience great Call Handling first
hand... just dial: 01604 532103.

Call Handling

You'll get your own dedicated Genies who will understand your business and handle your calls as if they were in your office.


What you get Get your free 14 day trial
Call answering service

Meet Your Team

Jo

Jo

Client Experience Genie

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Emily

Emily

Client Experience Genie

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Sazza

Sazza

Client Experience Genie

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Mo

Mo

Client Experience Genie

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Georgia

Georgia

Client Experience Genie

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Fiona

Fiona

Client Experience Genie

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Megan

Megan

 

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Lesley

Lesley

Business Development Genie

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Sarah

Sarah

Operations Genie

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Penny

Penny

PA Genie

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Adam

Adam

Dream Alchemist Genie

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Jacqui

Jacqui

Chief Genie

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As a client of The Office Genie, you’ll benefit from:

  • Your Genies (trained on your business and knows you and your team well) will always be available to answer your calls
  • A choice of hours, 8.30am - 5.30pm, extended to 8pm or 24/7
  • A service that pays for itself by freeing you up and making sure you never miss an enquiry
  • Extending your team without the additional headcount
  • Keeping your existing phone numbers
  • Forwarding of your calls and messages to you to handle when it’s convenient
  • Receiving an immediate email for each message taken
  • Maintainence of your records on our bespoke 'Insight' call handling system
  • The option for us to book your appointments and convert your sales enquiries
  • A team who ensure your business never misses a thing
  • A Genie who acts as a professional extension to your team
  • Receiving an end of day report each day

Small Investment

  • Your call answering genie is there to answer your calls if you’re unavailable or not in a position to take the call yourself.
  • With your genies knowledge of your business and innate telephone manner they’ll impress your caller and make sure the call is actioned appropriately.
  • You’ll receive a quick note from each conversation to bring you up to speed and allow you to follow up.
  • Give our service a try simply call 01604 532103
 

Frequently asked questions

How do you know the call is for my business?

You are given a divert number that is unique to your business, we call this “Your Genie Divert Number”. All calls received on your Genie line will make our screen pop with your company details and give the team all the information we gathered at your discovery call, including your company greeting.

Will all of my calls be answered by Office Genie?

All calls between 8:30 and 17:30 on weekdays are answered by your genies. This can be extended to 20:00 weekdays and 9:00 to 17:00 on Saturdays. If you required 24/7 call answering your calls will be diverted to our partners in New Zealand who cover 'out of hours' support

Is a log kept of all of my past calls?

Yes, we keep a log of all your calls and you'll receive a daily report of your calls too.

How will the genies know what to say?

We train with our clients in a variety of ways. Some send us pages of notes that we discuss, ask questions about that share that info with the team. Other clients have sent us training manuals/how to videos or even booked time to come and work directly with a couple of the team.

Can I turn it on and off when I need it?

Yes, you can let us know when you're available to take calls and when you'd prefer us to handle them and let you know that we've taken a call.

How does out of hours answering work?

If you have a requirement for support after 8pm weekday, 5pm Saturdays and Sundays, we partner with a team in New Zealand who can action your calls. We partner with this team as it means that no-one half asleep is answering, all bleary eyed, as its daytime in New Zealand so they are all upbeat and bushy tailed 😊

What you get

  Essentials Genie Classic Genie
Personalised greeting    
No charge for unwanted sales calls if you're Telephone Preference Service registered    
All messages emailed immediately    
Daily report inc. summary of all calls emailed with month to date usage    
Calls actioned according to your availability    
Coverage Mon - Fri 8.30 - 5.30    
Detailed messages - Not just basic contact details    
Flexible contract lengths    
Personalised out of hours voicemail forwarded to Email    
VIP caller recognition    
Bespoke information captured - Tailored to your business    
Diary management / appt booking - various systems    
Overnight messages managed by your Genies    
FAQs answered    
Directions given / lost callers assisted    
Taking phone payments using your own online system    
Unlimited call handling 'script' updates    
Outbound customer service calls    
Fax forwarded by Email    
Call patching (transferring calls) as directed    
Customer correspondence actioned   Optional Extra
Live call handling Mon- Fri 5.30pm - 8.00pm and Sat 9.00am - 5.00pm   Optional @ Just £25/month
24/7 Live call handling   Optional Extra
     
Core service investment/month £45  From £128
Included calls   Includes 60 minutes/month
Additional call charges £25 for 25 messages or £1.50 each From £1.10/minute

Get your free 14 day trial

A Glowing Example

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie are a glowing example of Brand Ambassadorship on the frontline! I trust The Office Genie wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

M Cross

First Impression Training

M Cross
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