GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 532103

Experience great Call Handling first
hand... just dial: 01604 532103.

What Our Clients Say

Performance overview

Excellent

 

17

Very Good

 

1

Average

 

0

Bad

 

0

Terrible

 

0

Recommendation summary

Feedback received from 18 people.

18 would recommend this business.

Ratings overview

Delivered as promised

         

4.8/5

Good value for money

         

4.9/5

Considerate & helpful

         

5.0/5

Deliver a high standard

         

4.9/5

Total

         

4.9/5

Recommendation summary

Feedback received from 18 people.

18 would recommend this business.

SME Business Award Winner 2019 Top one percent Trusted Supplier Business woman awards VA awards SME awards 2017 Best business enabler finalist Best customer service SME award 2016 VA of the year EC best business enabler

A Glowing Example

I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie are a glowing example of Brand Ambassadorship on the frontline! I trust The Office Genie wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!

M Cross

First Impression Training

A Real Pleasure

Just thought I would drop you a quick email relating to the two calls I had with Jacqui who is doing the payment follow up for our event.

 

I have worked, consulted and trained in the telemarketing industry for almost 30 years and the two calls with Jacqui were a real pleasure.

 

It is nice to hear someone working without a script that is friendly but also professional and understanding at the same time. If only all telemarketers were like this the industry would have a much better reputation that it currently carries!

Ray Watson

Kingswood Concepts

Absolute solution to what I needed

Lee

Labs Clinic

Absolutely Fantastic

If you take any kind of bookings, the genies are absolutely fantastic. They can take all your bookings and pop it straight on to your diary. The works done for you, so you can give your clients in the salon 100% focus without missing any customers.

S Aherne

Shwe Tan

An excellent service and great value for money

Thank you so much for your help transcribing the two-hour TV show I did recently. The content of the show is an important part of a campaign I’m running to improve the way elderly people are cared for in the UK. The speed and professionalism of your audio typing work has helped me create greater impact and given me more tools for the job.

I’d be delighted to recommend you to others needing virtual office support. You offer an excellent service and great value for money.

Many thanks once again – and I wish you ongoing success with the business!

Angela Sherman

Content Creation

Best move I have made so far

I recently started my own small business having previously worked for a large corporation for many years. For the first few months I really worried about missing or not handling phone calls correctly when I was busy with a client or in a meeting. I truly missed the large corporation support environment that I had become used to. I would dash to check my phone and had to call back any missed calls to see if they still needed my help. Not everyone leaves a message especially a potential new client!

 

I discussed my worries with a friend of mine and they recommended I contact The Office Genie about their telephone support service. I can honestly say that this was one of the best moves I have made so far. If I am in a meeting or with a client I can now relax knowing that any phone calls will be professionally answered by The Office Genies using my script and my company name. I share my diary and whereabouts with The Office Genies so that they can speak with confidence to my clients about where I am and when I will able to return calls. I immediately receive an email following any phone call they have just handled for me. This includes comprehensive information about the call and the clients’ details etc.

 

I would have no hesitation in recommending The Office Genie to any fellow business owner, in fact I find myself sharing my experiences and knowledge about The Office Genie to others on a regular basis.

Paul O'Leary

TrueFleet

Brilliant

The Genies can answer our phone and use our system to book the client’s appointments. We usually have a receptionist so the Genies answer when they’re indisposed, but when our receptionist is sick or on holiday we can get the Genies to answer all calls, which is brilliant.

E Mason

The Spinal Answer Family Chiropractic

Central and really simple to get to

It was really easy to get here, I came up from Maidenhead and it was really quick in fact I got here a little bit quicker than I thought.

We used the meeting room today for a strategy session for business planning and it was brilliant, nice and bright.

The Genies were spectacular as ever.

I would absolutely use the meeting room again, it is so central as well and really simple to get to and really useful.  Parking was so easy, just out the back, loads of it.

Damian Mark Smythe

Rethinking Business

Complimented on my receptionist

Jacqui's company provides me with a very efficient reliable service. The Genies screen out unwanted callers and I receive messages about the others within a couple of minutes.

I'm often been complimented on the efficiency of my receptionist

Paul Forsyth

Alemare

Created business we might have lost

We have used The Office Genie now for a while and they do a great job of answering our phones when we're busy or not in the office, and created business for us that we might otherwise have lost through not being able to answer the phones, great service and value!

Natalie Barlow

Best 4 U Mortgages

Discreet and Confidential Receptionist Service

The Salon Genie is my main receptionist. They answer the phone and book appointments. Our clients travel from around the country to our clinics in Northamptonshire and Leicestershire. What I love most about The Salon Genie's service is that it's discreet and confidential service. Some of our clients might feel self-conscious or embarrassed about getting treatments, but the Genies are always considerate and put everyone at ease right from the first ring. 

Martin

Aesthetic Clinic

EC

Nigel Botterill

Entrepreneurs Circle

Everything you need and more

The Salon Genies are amazing ... so professional and helpful. They are everything you need and more. Took so much work off our girls in salon.  Highly recommend.

Catherine Prestidge

Prestidge Beauty

Exactly What I Need

"As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times."

J Futcher

The Sales Manager

Exceeded our expectations

Following our commencement with The Office Genie earlier this year it has been brought to my attention one more than one occasion and by several contacts, how professional and courteous the telephone call handling service is.For a business such as mine, where by we are site based a lot of the time it is essential that we can rely on somebody who can not just answer our calls, but can do so in a way that supports our customer service approach to business and the office genie has so far exceeded our expectations in this area.

 

As we approach our peak season I am 100% confident that our business will be supported by an answering service that not only picks up calls we are not able to but is able to help assist us in that all important first impression.

Ian Barnsby

Total Facility Solutions LLP

Excellent well-drilled organisation of superb individuals

The Office Genie are quite simply brilliant, and for more than 2 years has become an integral part of my very successful existence as a Pianist and Piano Teacher. An excellent well-drilled organisation of superb individuals that have enhanced my life many, many times over.

Lincoln Noel

The Lincoln Noel Jazz Trio

Fabulous initiative

Just wanted to let you know I wish I'd started using The Office Genie years ago!

Today one of the Genies took a call from Polly who had her first clean today. She was calling to ask for an invoice and to let me know she's transferred funds. The Genie took it upon herself to ask if she'd been happy with the clean!

Fabulous initiative and proves that your service is so much more than a message taking service.


Julie Beckham

Molly Maid Bexley

Fastest Growing Franchisee Ever!

One of the challenges I had was visiting clients while maintaining a professional image over the telephone. I learned very early on that no one left a message on an answerphone. I did something about it, and I've got the fastest growing franchise in CerTax's entire history - a good part of that success has been thanks to The Office Genie.

D Nicoll

CerTax Accounting

Faultless Service

"We have used The Office Genie for over 8 years, faultless service. You can’t put a price on that as far as I’m concerned"

N Barrett

Keba Computer Services

First Class Service

I would like to take this opportunity of thanking you for the excellent service we have received from The Office Genie.

The set up was straightforward, no fuss and followed by first class service. The quality of answering calls is excellent, clients are unaware they have been put through to an answering service.

I’ve used the Genies for a few years now and have found their magic absolutely brilliant for situations such as overflow calls, help during power outages in the office, being snowed out of our office, and even during our office move. They’ve always been there as an extension of my in-house team.

I would not hesitate in recommending your service.

Richard Osborne

Quick Formations

Go to business for virtual assistants

Stewart Woodruff

MBK Design Studio

Great peace of mind

The team at Office Genie give great peace of mind for either full or part outsourcing of your calls; efficient and professional:-)

Tracy Ashton

Willow Training Services

Highest Levels of Customer Satisfaction

I am pleased to say that, without doubt, one of the best decisions I have ever made was to employ the services of The Office Genie.

As a company specialising in the provision of direct sales within the Mobility sector, it was essential that we were able to provide immediate channels of communication between ourselves and both potential and existing customers.

As a team “The Genies” constantly orchestrate the highest levels of customer satisfaction and professionalism and maintain the ongoing communication our customer base demands on a daily basis – added to this is a continual system of reporting to our offices measured and recorded by clerical and IT auditing which is literally updated by the minute – which we have now become dependent upon and which we find invaluable.

The Office Genies have, without doubt, enabled my business to go forward - compete with the demands of an ever changing market place – and essentially always kept communication channels between our business and our customers open and ongoing.

 

Jamie Newton

Intelligent Mobility

Huge Asset to our Business

A huge asset to our business as we cannot always answer our phone when we are in treatment. Friendly and bubbly and they certainly know what there doing. Think ahead of your competitors as lots of people don't want to leave a voice msg so by someone answering in a professional manner it says to them that you care.

Adele Sweet

Madame Wax

I am delighted to recommend you to everyone!

"The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone.

I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!"

V Jozsa

House Of Colour

I never miss a phone call

What is extremely helpful is that they know how our business operates. It's great to know I never miss a phone call and that appointments are made for me via my on-line diary even if I am out of the office. All the genies are extremely professional and the customer believes they are speaking to someone in my office which is so important. It’s great to be able to deal with any urgent issues immediately instead of coming back to the office not knowing what might be waiting for me on the answerphone.

M King

Domestic Cleaning Franchisee

I'd recommend your telephone answering service to anyone

I am writing to thank you and your team for your ongoing help with my business.

As a business coach I am very often away from the office visiting local businesses to help them improve their performance in terms of time, team and money.

Part of the coaching stresses of the importance of good efficient customer service, so its important to me to know that while I'm out of the office all calls are handled professionally, courteously and the messages that are sent onto me are crisp, clear and concise.

It amazes me that any business spends money on marketing and then doesn’t answer the phone properly when someone contacts them. That just seems a complete waste of marketing money so I would recommend your telephone answering service to anyone who is hoping people will contact their business and is worried about missing that vital call.

 

 

Kev Roberts

Action Business Coach

Integral part of our clinic

We have been clients of The Office Genie for over 12 years and are delighted with their consistently efficient professional service. They have become an integral part of our aesthetic clinic as it has expanded and have never failed to change and grow along with us. Our own clients frequently tell us how pleasant our Genies are, which; as many times they are our first point of contact, is essential to the success of our company.

M Smith

Aqualine

Invaluable Service

We would like to thank all the members of staff at The Office Genie for the support during the development and growth of our company.

The service provided has been invaluable over the last three years giving the right impression to our potential and existing customers, without the financial outlay of a full time member of staff. We would highly recommend this service to all home businesses on the path to greater things; a missed call could be a missed opportunity!!

Thanks again.

Christian Hayward

Forecourt Refresh

Lovely reassurance

We’re very very happy with the service that the Genies have provided. It’s a lovely reassurance to know that someone has been available to represent our business when there hasn't been anyone in the office to take the calls

Mary Gharu

Utilitrack

Meeting Room

Very friendly staff, accommodating and professional

Mihai Anghel

MA Productions

My sister thought we'd taken on new staff

I had just about given up hope of finding a company to deal with our overflow of incoming calls. The companies I had used in the past were awful, one company couldn't even get our company name right. I wanted my clients to believe that whoever was on the end of the phone were actually sat in my offices. The Office Genie has given me just that, so much so that when my sister recently rang to speak to me, she thought we had taken on new staff.

The Office Genies are ever so helpful and really do feel like an extension of the Bristol Bifold team, they are much more than just a call answering service. I would happily recommend them to anyone thinking of using a service like this

Simon Lippett

Bristol Bifold

Now, I can relax..

As a small business owner, it can be difficult to take time off because you still have calls coming through and you can never really relax. It was a great relief to have The Office Genie answer my calls and deal with any business enquiries as well as manage the diary for my engineers. They send me an email at the end of every day to let me know how things have been going (because you are never truly on holiday) and let me get on with my holiday. Once or twice there was an issue but The Office Genie contacted me and we sorted it out very easily over the phone. I would highly recommend The Office Genie to other business owners.

B Margulies

BeeXpress Plumbing & Heating

Number of estimates went from 8 to 15 within a week!

Every business needs The Office Genie!

When I started my Molly Maid business I was overwhelmed with the number of phone calls, the customer enquiries, building a new business and trying to look after two small children - it was all too much.

Then someone mentioned The Office Genie! Jacqui was fantastic, she understood the requirements of a Molly Maid business and within a couple of days the Genies were handling my calls and managing my diary. The number of estimates booked went from 8 to 15 within a week, just shows how many customers didn't leave a message when they called and got my answer-phone.

I can't thank you all enough for the huge support you have given to me and my business

Cara Heather

Molly Maid Ashvale

Outstanding customer experience

My Genie's are amazing. They are the perfect initial contact point for my customers. They tell me the girls in the office are polite, professional and a pleasure to speak with. Thank you so much for contributing to an outstanding customer experience. Keep up the great work!

Nealem Stephens

Extra Help Maidenhead and Windsor

Proven Time and Time Again

The Office Genie are professional, helpful and courteous, and a fantastic team to work alongside. Our supporters are the lifeblood of our charity, so we have to be very mindful of the professionalism of anyone who answers our phone. The Office Genie's service has proven time and time again to be able to provide the excellent customer service our charity needs.

E Magdij

The Air Ambulance

Represents my business superbly

I would like to take this opportunity to thank you for the excellent service that we at Pink Lizard Promotions have received from The Office Genie. Working with you has been a true pleasure and the service that you provide is invaluable.

 

The Genies have always handled my calls in a professional and friendly manner and represented my business superbly. Working with you ensured my customers always received fantastic customer service and a human voice at the end of the phone.

 

I would be happy to recommend this fantastic business without hesitation.

 

Thank you once again.

Kate Duffield

Pink Lizard Promotions

Seamless to my clients and callers

I highly recommend The Offices Genie for their call answering and virtual office services. The support to my business has meant that all my calls are answered professionally, in a friendly manner that is seamless to my clients and callers.

By managing my diary and setting up appointments and back office functions you have ensured that customers are not lost, are well informed and dealt with efficiently in my absence.

Without doubt they bring a "virtual touch of magic" to the businesses they work with ...thank you Genies!

Patsy Wood

Dynamic Development Solutions

Such an Obvious Choice

When we used voicemail or a call centre it inconvenienced our clients as we had to call them back. Using this service, a trained stylist has an extra three days a week instead of being "the receptionist". The genies know everything they need to know. When we changed our appointment software, they learned the new system within 24 hours!

Like most salons, we were just not able to get to every call. Using The Salon Genie to book our appointments when they answer the phone was such an obvious choice. The Genies have now become part of our team. 

 


 

Helen

Boutique Hair Salon

Super friendly, super approachable

I’ve been using Jacqui Frost and The Office Genie to handle incoming sales calls and incoming sales processes for a short while now with one of my retail companies and am absolutely over the moon with the service they provide - Incredibly professional.

We’ve struggled before with outsourcing call handling and order taking and it never really quite worked and the customer service really did suffer

Jacqui Frost and The Office Genie team are absolutely spot on. Super friendly, super approachable, really genuine in their tone and they way they handle enquiries and calls. Incredibly efficient - the systems they have in place are second to none. I would absolutely and highly recommend The Office Genie if you are thinking about outsourcing something as important as customer facing, ordering and /or contact facility they are absolutely top notch.

Jez Rose

The Behaviour Expert

Thank You, The Office Genie!

"The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie."

M Powell

MPD Creative

The Most Helpful

The tailor-made package has been most helpful as we work to establish our new company. With the help of The Office Genie we have not missed a call, and in a business where our competitors are not far away this is crucial. We love that our customer never know whether they are talking to the showroom or to The Office Genie. Your dedicated, professional approach alongside the understanding of the things that are important in running a successful business makes your service invaluable.

Tim, Jenny and Jan

Apollo Blinds

They field my calls as if located in my office!

I am happy to recommend The Office Genie to any small business that does not have full time telephone coverage in their offices.

I find it very useful as I am often out of the office and they field the telephone calls in a professional manner always answering the phone as if they were located in my office.

The text messaging service for missed calls is very useful as I am able to contact people when I am on the move and do not have a great pile of calls to make when I get back to the office.


John Beresford

Beresford Associates

They have never let us down!

"For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down.

In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie."

P Green

Growth UK

They've made a massive different to our business

EmmPower love working with The Office Genies. From the practical and easy onboarding to the actual responses and management of our inbound calls, they are all incredibly friendly and professional and experienced. They have made a massive different to our business, and I am convinced that we have been able to act upon opportunities we not otherwise have had because they have been getting every call that comes in.

Emma Friendship-Kilburn

Emm-Power

Top of the List!

We were very well looked after by Jacqui, her colleagues and the dogs!! We were made to feel at home and were extremely satisfied with the services extended to us. It was very handy having the sports bar next door as we were able to continue our meeting over lunch.

We normally use our head office in Northampton for our meetings but due to access problems we were not able to do so on this occasion so we were very grateful that we were able to book your services at such short notice.

Rest assured if we are ever in a similar predicament you are top of the list!!

J Bucknor

New Testament Church of God

We highly recommend The Office Genie to our franchise network

You’re only as successful as your franchisees, and we know that managing calls can be a challenge for our people who are busy showcasing and installing our gorgeous collections of window blinds, awnings and shutters. We know that if you don’t answer a new enquiry you almost always lose that customer. That means missing even one phone call can make the difference between a successful business and one that that is not performing to its potential.

A Foley

Apollo Blinds

We needed some help in a hurry for a complex admin project

Very friendly and professional service from the Genies. We needed some help in a hurry for a complex admin project that required good attention to detail and they were able to provide us with what we needed.

Bev Holden

The Clear Thinking Partnership

We’re Their First Client!

We have been using The Office Genie call handling services for many years now. I think that we may have been their very first client in fact. This represented a great leap of faith for us as we were entrusting a third party to be our first line ambassadors! Our faith was and still is rewarded by Genies superb professionalism and calm handling of inbound enquiries and queries for our company. We use the service on a full-time basis and consider The Office Genie to be our very own reception function. I would and often do recommend their services to anyone requiring a first class service that offers great value and peace of mind.

R Bradbury

Office Products and Services

Contact The Office Genies today!

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