What Our Clients Say
Feedback received from 18 people.
18 would recommend this business.
Feedback received from 18 people.
18 would recommend this business.
A Glowing Example
I run a customer service training company specialising within the call & contact centre environment, wholly focused on enhancing customer experiences by the medium of the 'phone. The Office Genie are a glowing example of Brand Ambassadorship on the frontline! I trust The Office Genie wholeheartedly to take full responsibility for representing MY brand on the frontline - from answering my phones and taking messages right through to responding to website enquiries and completing the fulfilment process of enquiries. They really are 'genies' in the magical service they provide - and thoroughly nice people to do business with as well!
First Impression Training
If you take any kind of bookings, the genies are absolutely fantastic. They can take all your bookings and pop it straight on to your diary. The works done for you, so you can give your clients in the salon 100% focus without missing any customers.
The Office Genie can answer our phone and use our system to book the client’s appointments. We usually have a receptionist so The Office Genie answers when they’re indisposed, but when our receptionist is sick or on holiday we can get The Office Genie to answer all calls, which is brilliant.
The Spinal Answer Family Chiropractic
Exactly What I Need
"As a busy business owner, I need to concentrate on my work without losing out on potential clients. Answering the phone is a distraction I can’t afford, so I get The Office Genie to answer my phone. Their premium service is exactly what I need to stay on top of my work, engage with clients and present a professional image at all times."
The Sales Manager
Fastest Growing Franchise Ever!
One of the challenges I had was visiting clients while maintaining a professional image over the telephone. I learned very early on that no one left a message on an answerphone. I did something about it, and I've got the fastest growing franchise in CerTax's entire history - a good part of that success has been thanks to The Office Genie.
"We have used The Office Genie for over 8 years, faultless service. You can’t put a price on that as far as I’m concerned"
Keba Computer Services
I am delighted to recommend you to everyone!
"The Office Genie has provided an excellent call answering service which has made life much easier for me and provided a very helpful and friendly voice at the end of the phone.
I would like to thank you particularly for making an exceptional effort to put me in touch with a new client on the day I was busy doing fittings in my studio. By going the extra mile to reach me, I was able to get in touch with the new client and myself and my fitter saw her the same day – she placed an order for over £900. This would not have happened, if I’d been relying on my answerphone!"
House Of Colour
I never miss a phone call
What is extremely helpful is that they know how our business operates. It's great to know I never miss a phone call and that appointments are made for me via my on-line diary even if I am out of the office. All the genies are extremely professional and the customer believes they are speaking to someone in my office which is so important. It’s great to be able to deal with any urgent issues immediately instead of coming back to the office not knowing what might be waiting for me on the answerphone.
Domestic Cleaning Franchisee
Integral part of our business
We have been clients of The Office Genie for over 12 years and are delighted with their consistently efficient professional service. They have become an integral part of our business as it has expanded and have never failed to change and grow along with us. Our own clients frequently tell us how pleasant our Genies are, which; as many times they are our first point of contact, is essential to the success of our company.
Now, I can relax..
As a small business owner, it can be difficult to take time off because you still have calls coming through and you can never really relax. It was a great relief to have The Office Genie answer my calls and deal with any business enquiries as well as manage the diary for my engineers. They send me an email at the end of every day to let me know how things have been going (because you are never truly on holiday) and let me get on with my holiday. Once or twice there was an issue but The Office Genie contacted me and we sorted it out very easily over the phone. I would highly recommend The Office Genie to other business owners.
BeeXpress Plumbing & Heating
Proven Time and Time Again
The Office Genie are professional, helpful and courteous, and a fantastic team to work alongside. Our supporters are the lifeblood of our charity, so we have to be very mindful of the professionalism of anyone who answers our phone. The Office Genie's service has proven time and time again to be able to provide the excellent customer service our charity needs.
The Air Ambulance
Thank You, The Office Genie!
"The last call of the day was taken by The Office Genie. It was a prospect that I had spoken to in September last year and following a quick call back they became a £6,000 job for April. I would have either missed that call or had it on divert to my mobile in the car, which is never the best impression. Thank you The Office Genie."
The Most Helpful
The tailor-made package has been most helpful as we work to establish our new company. With the help of The Office Genie we have not missed a call, and in a business where our competitors are not far away this is crucial. We love that our customer never know whether they are talking to the showroom or to The Office Genie. Your dedicated, professional approach alongside the understanding of the things that are important in running a successful business makes your service invaluable.
Tim, Jenny and Jan
They have never let us down!
"For more than 5 years I have trusted The Office Genie to answer our phones when we couldn't. They have never let us down.
In that time my business has grown and changed dramatically, but we have always kept The Office Genie at our side. The service is so reliable that even as we have had more staff in the office to answer phones, I have never wanted to lose the peace of mind that every call will be answered by someone I trust, whether they work for me or The Office Genie."
Top of the List!
We were very well looked after by Jacqui, her colleagues and the dogs!! We were made to feel at home and were extremely satisfied with the services extended to us. It was very handy having the sports bar next door as we were able to continue our meeting over lunch.
We normally use our head office in Northampton for our meetings but due to access problems we were not able to do so on this occasion so we were very grateful that we were able to book your services at such short notice.
Rest assured if we are ever in a similar predicament you are top of the list!!
New Testament Church of God
We highly recommend The Office Genie to our franchise network
You’re only as successful as your franchisees, and we know that managing calls can be a challenge for our people who are busy showcasing and installing our gorgeous collections of window blinds, awnings and shutters. We know that if you don’t answer a new enquiry you almost always lose that customer. That means missing even one phone call can make the difference between a successful business and one that that is not performing to its potential.
We’re Their First Client!
We have been using The Office Genie call handling services for many years now. I think that we may have been their very first client in fact. This represented a great leap of faith for us as we were entrusting a third party to be our first line ambassadors! Our faith was and still is rewarded by Genies superb professionalism and calm handling of inbound enquiries and queries for our company. We use the service on a full-time basis and consider The Office Genie to be our very own reception function. I would and often do recommend their services to anyone requiring a first class service that offers great value and peace of mind.
Office Products and Services
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