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GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

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03 Jul 2019

Polish The Lamp and Your Salon Genie Will Appear

 

In the new Aladdin film, he will have to fight Jafar again. Do you have days when you feel that you’re tackling the same challenges again and again too? 

 

If you had a magic lamp, what would you wish for to help you to work more winning wonders for your clients?

Lamp The Office Genie

 

The Salon Genie can grant your wishes.

 

I wish I could answer all my calls

Call handling is what our Genies are all about. It isn’t really magical, although it might seem like it. It is very clever and really could transport your income to a new level. Would you like to know how?

 

Let’s take you on a magic carpet ride...

 

Your salon is open five days a week and the average cost of one of your treatments is £25. You work really hard and can complete up to ten dreamy, creamy, thoroughly pampering treatments each day, but on some days, your appointment book isn’t full.

 

Perhaps you miss around five calls a day. If only three of those annoying missed calls were transformed into appointments, you would soon fill those gaps in your diary.

 

That’s why our Genies are such magical beings. They don’t just take messages; they book appointments too. They know about treatments, styles and cuts, so your clients will feel comfortable. They don’t have to excuse themselves halfway through a treatment to answer the phone, so your client will receive the undivided attention an experienced receptionist.

 

They will confirm prices and make sure each treatment is allocated just the right amount of time. You will have all the information you need to make sure you can deliver a perfectly spell-binding customer experience.

 

‘Hey presto!’, you could be earning an extra £375 each week and a fabulous £18,000 of new business in a year. If you work with other talented beauticians and therapists, the figures just keep on growing.

 

What’s even better is that our Genies can take calls and book appointments, even when you’re closed.

 

I wish I could keep all my appointments up to date

Our Genies whisk away all your appointment booking and diary management worries too.

 

You don’t need a crystal ball. We can work with your booking system or our own. You can see all the columns of appointments for everyone in the salon at a glance. You will know who’s coming in and which treatments they will be enjoying.

 

You can even work out how to work more efficiently and how you can improve the services you provide because it will be easy to spot gaps and overlaps.

 

I wish I didn’t have so many missed appointments

Are some of your clients a little forgetful? Somehow their booking disappears from their mind in a puff of smoke?

 

One spell we haven’t quite managed yet is turning back time, so missed appointments can be costly for you.

 

What we can do instead is send a text message to your clients, reminding them about the luscious experience they are due to enjoy. We’ll just whisper the magic words ‘we’re looking forward to seeing you’ and your missed appointments will start to fade away. We can even phone your naughty sprites who frequently forget 😊.

 

Just polish the magic lamp – or get in touch – to spirit away your salon worries.

 

Speak soon.

 

Jacqui Frost

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Jacqui Frost

Jacqui Frost

Chief Genie

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Number of estimates went from 8 to 15 within a week!

Every business needs The Office Genie!

When I started my Molly Maid business I was overwhelmed with the number of phone calls, the customer enquiries, building a new business and trying to look after two small children - it was all too much.

Then someone mentioned The Office Genie! Jacqui was fantastic, she understood the requirements of a Molly Maid business and within a couple of days the Genies were handling my calls and managing my diary. The number of estimates booked went from 8 to 15 within a week, just shows how many customers didn't leave a message when they called and got my answer-phone.

I can't thank you all enough for the huge support you have given to me and my business

Cara Heather

Molly Maid Ashvale