What Our Clients Say
Boutique Hair Salon
Women, Wedding and Hair Ups
Helen joined us having used a message taking service previously, because she needed us to book the appointments whilst the caller was on the line. Using our service they have been able to move their trained stylist away from Reception back to working with clients 3 days a week, and have now reopened their salon every day of the week. We know all about weaves, flashes, colours, foils, cuts, fringe trims, and are able to book the appropriate appointments into their diary.
They recently switched their salon management software, and each of our Genies was retrained on the new software within 24 hours so we could continue to book appointments for them. Helen’s clients do not know that we answer her phones for the salon, they believe they are talking to the Salon every time.
We were just not able to get to every call. Using The Salon Genie to book our appointments when they answer the calls is such an obvious choice. When we used a message taking service it inconvenienced our clients as we had to call them back to book them in or to answer the questions about the range of services we can offer!
The Genies have now become part of our team, helping us to answer the calls every day. They were great when we changed our appointment software and were quick to learn the new system.
Cryotherapy and Teeth Whitening
Lee has been with us for a while now. We operate as his main reception, answering calls and booking appointments. He uses Groupon to boost his business, and we are able to take all the necessary information for him. We are able to talk about the treatments to new clients so that they know what to expect.
When he recently moved clinic we were able to manage that for him, calling all clients to notify them their appointments had moved site and confirming the new address with every new appointment we booked. We advise clients where to park and how long for, so that they do not suffer fines during their lengthy appointments.
Lee, Labs Clinic
Microdermabrasion and Botox
Mel and Martin have been using us for many years as their main receptionist. They provide Aesthetic beauty treatments (micro dermabrasion, botox, dermal fillers etc.) in a number of locations, all of which we book for them. Mel has clients travel from around the country to her clinics in Northamptonshire and Leicestershire.
We offer her clients a discreet and confidential service, as they often do not wish anyone to know about the treatments they are receiving. We have been known to list the treatments and wait for them to confirm the one they are looking for.
We have been clients of The Office Genie for nearly 8 years and are delighted with their consistently efficient professional service. They have become an integral part of our business as it has expanded and have never failed to change and grow along with us.
Our own clients frequently tell us how pleasant the telephone answering people are when they book their appointments, which; as many times they are our first point of contact, is essential to the success of our company.
Mel and Martin, Aqualine