GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019
GenieWINNER: Best Customer Service
SME Northamptonshire Business Awards 2019

Experience great Call Handling first hand... just dial: 01604 53 20 20

Experience great Call Handling first
hand... just dial: 01604 53 20 20.

What Our Clients Say

Absolute solution to what I needed


Labs Clinic

Absolutely Fantastic

If you take any kind of bookings, the genies are absolutely fantastic. They can take all your bookings and pop it straight on to your diary. The works done for you, so you can give your clients in the salon 100% focus without missing any customers.

S Aherne

Shwe Tan

Beauty Treatments

Cryotherapy and Teeth Whitening

Lee has been with us for a while now. We operate as his main reception, answering calls and booking appointments. He uses Groupon to boost his business, and we are able to take all the necessary information for him. We are able to talk about the treatments to new clients so that they know what to expect.

When he recently moved clinic we were able to manage that for him, calling all clients to notify them their appointments had moved site and confirming the new address with every new appointment we booked. We advise clients where to park and how long for, so that they do not suffer fines during their lengthy appointments.

Lee, Labs Clinic

Labs Clinic


The Genies can answer our phone and use our system to book the client’s appointments. We usually have a receptionist so the Genies answer when they’re indisposed, but when our receptionist is sick or on holiday we can get the Genies to answer all calls, which is brilliant.

E Mason

The Spinal Answer Family Chiropractic

Discreet and Confidential Receptionist Service

The Salon Genie is my main receptionist. They answer the phone and book appointments. Our clients travel from around the country to our clinics in Northamptonshire and Leicestershire. What I love most about The Salon Genie's service is that it's discreet and confidential service. Some of our clients might feel self-conscious or embarrassed about getting treatments, but the Genies are always considerate and put everyone at ease right from the first ring. 


Aesthetic Clinic

Efficient Professional Service.

Mel and Martin have been using us for many years as their main receptionist. They provide Aesthetic beauty treatments (micro dermabrasion, botox, dermal fillers etc.) in a number of locations, all of which we book for them. Mel has clients travel from around the country to her clinics in Northamptonshire and Leicestershire.

We offer her clients a discreet and confidential service, as they often do not wish anyone to know about the treatments they are receiving. We have been known to list the treatments and wait for them to confirm the one they are looking for.

We have been clients of the Genies for nearly 13 years and are delighted with their consistently efficient professional service. They have become an integral part of our business as it has expanded and have never failed to change and grow along with us.

Our own clients frequently tell us how pleasant the telephone answering people are when they book their appointments, which; as many times they are our first point of contact, is essential to the success of our company.

Mel Smith


Everything you need and more

The Salon Genies are amazing ... so professional and helpful. They are everything you need and more. Took so much work off our girls in salon.  Highly recommend.

Catherine Prestidge

Prestidge Beauty

Huge Asset to our Business

A huge asset to our business as we cannot always answer our phone when we are in treatment. Friendly and bubbly and they certainly know what there doing. Think ahead of your competitors as lots of people don't want to leave a voice msg so by someone answering in a professional manner it says to them that you care.

Adele Sweet

Madame Wax

Part of our Team at our Boutique Hair Salon


Women, Wedding and Hair Ups

Helen joined us having used a message taking service previously, because she needed us to book the appointments whilst the caller was on the line. Using our service they have been able to move their trained stylist away from Reception back to working with clients 3 days a week, and have now reopened their salon every day of the week. We know all about weaves, flashes, colours, foils, cuts, fringe trims, and are able to book the appropriate appointments into their diary.

They recently switched their salon management software, and each of our Genies was retrained on the new software within 24 hours so we could continue to book appointments for them. Helen’s clients do not know that we answer her phones for the salon, they believe they are talking to the Salon every time.

"We were just not able to get to every call. Using The Salon Genie to book our appointments when they answer the calls is such an obvious choice. When we used a message taking service it inconvenienced our clients as we had to call them back to book them in or to answer the questions about the range of services we can offer!

The Genies have now become part of our team, helping us to answer the calls every day. They were great when we changed our appointment software and were quick to learn the new system."


Helen, Northampton

Boutique Hair Salon